Contact — say hi
Tell us what you’re building.
Form, email, phone or WhatsApp: it all lands in one inbox, and the person who reads it is the person who’ll do the work. No intake team, no ticket numbers.
No gatekeepers, no ticket numbers. The founder reads every message himself.
Write to the studio, hear back from the studio.
Most agencies route you through a sales layer before you meet anyone who builds. Here your message goes to one inbox and usually gets a real reply the same business day.
Four ways to reach us
The channels
The fastest route
The form on this page drops straight into our queue with everything we need to answer well. Hit any “Open the form” button and start typing.
Straight to the inbox
Prefer writing from your own inbox? hello@brandmax.ca. Briefs, attachments and forwarded threads all welcome.
Call or text
Some things are faster out loud: 647.674.0774. If we’re mid-build and miss you, we call back.
For moving fast
Message us on WhatsApp. Voice notes count as briefs. Photos of napkin sketches too.
The brief
What to include
You don’t need a deck or a spec. Five quick things make the first reply sharper, and every one of them is optional.
What to include
30 seconds
is all a useful first message takes
- 01What you do
- 02What you need
- 03Rough timeline
- 04Budget comfort zone, if you have one
- 05Links to anything relevant
How it goes
Write
Form, email, phone or WhatsApp. A sentence is enough to start.
Reply
A real answer from the founder, usually the same business day. Questions if we have them, next steps if we don’t.
Scope
If it needs a call, we book a short one. Either way you leave with a clear scope and a number.
Start
You say go, we schedule it. Month to month on plans, fixed scope on projects.
What happens after you hit send
After you write
It gets read, usually the same business day
New messages come into one inbox and get read as they arrive, usually the same business day. Overnight and weekend notes get read the next business morning. Nothing sits in a queue waiting for someone to be assigned.
You get a real reply
Not an autoresponder, not a maze of calendar links. A written answer to what you actually asked, with follow-up questions if your project needs them. If we’re not the right fit, we say that too and point you somewhere better.
A quick scoping call, if it earns one
Plenty of projects scope fine over a few messages. When one doesn’t, we book a short call, ask the questions that matter, and end it with a clear picture of the work. No hour-long discovery theatre.
A number, fast
Projects get scoped and priced quickly, in writing. Web projects don’t even have to wait for us: the Pricing button on this page opens a calculator that quotes your build on the spot.
Month to month, everything
Monthly plans run month to month. Upgrade, pause, or cancel whenever. Projects are fixed scope and fixed price, agreed before work starts. The work should keep you, not the paperwork.
Toronto base, worldwide work
The studio sits in Toronto, on Eastern time. The clients don’t: we build for businesses across North America and overseas. If you can message us, we can work together.
The shape of it
One inbox. Zero layers. You write to the people who do the work.Small studio, honest hours: replies usually land the same business day, not the same minute.
Questions
Before you ask
Usually the same business day. Messages sent overnight or on weekends get read the next business morning. If it’s urgent, call or WhatsApp.
Yes. A one-page site, a logo refresh, a single shoot. Plenty of our longest clients started with something small.
Yes. 647.674.0774. If we’re mid-build and miss you, leave a message or text and we’ll call back.
Yes. Send yours or ask for ours. We keep it simple and sign before you share anything sensitive.
Toronto, Eastern time. We work with clients across North America and overseas, so odd-hour messages are normal here.
Sometimes. It depends on the work and the fit, so that one starts with a conversation. Write and tell us what you have in mind.
Monthly plans are month to month, cancel whenever. Projects are scoped and priced upfront, so you know the number before work starts.
That’s fine. Tell us the problem, the goal, or just what bugs you about your current setup. Figuring out what it actually needs is part of the job.
Sometimes, when the calendar allows. Put the deadline in your first message and you’ll get a straight yes or no.